Refund policy

30-day guarantee

Try Nouvra for 30 days. If you don't love how you feel, contact us within 30 days of delivery of your first order and we will refund that order. No need to send the product back. The guarantee applies once per customer, to the first order (including a first 3-jar 60-Day Ritual order or a first subscription order).

Damaged or wrong item

If your order arrives damaged, opened or is not what you ordered, contact us within 30 days of delivery with a photo and we will send a replacement or a full refund at no cost to you.

Subscriptions

You can skip, pause or cancel your subscription anytime from your account before your next billing date.

How to request a refund

Contact us through our Contact page with your order number. We reply within 1-2 business days. Approved refunds are issued to the original payment method and can take 5-10 business days to appear, depending on your bank.